support & service desk
Pygmalion offers extensive experience of providing high quality IT support services based on Microsoft technologies. Headquartered in London, we have provided IT support services for SMBs to large enterprises.
IT systems are fundamental to our ability to do business, little can stop us in our tracks faster than an IT problem. When considering a support provider, a quick response rate is a vital service component.
The only thing more frustrating than a slow response is advice which does nothing to actually resolve your problem. You need a provider whose resolution rates are as high as their response times.
Pygmalion provides a single point of contact for registering issues and incidents; high and low-level fault-finding and diagnostics; advice and information on other support contracts.
Utilising remote support service tools allows Pygmalion to remotely access the user’s laptop/PC to perform maintenance and support tasks.
We can also provide comprehensive on-site support assistance. Our technicians can visit the premises to resolve support incidents when required.
- Business Requirements
- Security Functional Requirements
- Architecture, System Design and Specification
- Solution Implementation and Operating Costs
- Master Project Plan & Schedule
- Proof of Concept, Pilot and Testing
- Production Implementation
- Best Practices and Operating Procedures
- Transitioning Operations & Support