customer profile
D2E International, independently owned and formed in 2002, is a lift, escalator and facade access management consultancy. Based in both the North and South of England, and operating nationwide and internationally with a number of Blue Chip companies, they take pride in delivering the highest standards of professional service and customer satisfaction.
Business Situation
D2E International conducts consulting assignments that require a mobile workforce, with a combination of time spent at the client's premises, in the office or working from home.
The work requires continuous collaboration and communications between consultants, management and back-office staff. Assignments are delivered utilising a combination of practical experience, defined businesses processes and templates, knowledge databases and document stores.
It is essential that all employees – office-based or mobile – have easy to use and reliable access to emails, shared calendars and company documents.
solution
D2E International decided to appoint an IT strategy consultant to review their business processes and requirements and to recommend IT business solutions that would improve collaboration, operating efficiencies and customer service levels.
The IT Strategy Consultant - Peter Alexander Associates - recommended the implementation of Cloud Computing to provide the IT needs of the company.
This would also meet one of its key strategic objectives of allowing it to focus its management, employee resources, and capital wholly on its core business activities, rather than being distracted trying to operate and finance its own IT.
After a review of Cloud Computing vendors and their service offerings, Microsoft Office 365 and Windows Intune was identified as providing the best platform for the first phase of a strategic roadmap to move the company to the Cloud for all its IT business needs.
To assist in the design and implementation of the Cloud solution, Pygmalion, a Microsoft Gold Partner was contracted to provide the following services:
- Design and implement a portal/Extranet based on SharePoint Online to provide collaboration and document management.
- Design and implement a Cloud-based archiving solution.
- Migration of emails to Exchange Online.
- Deployment of a standard desktop, based on Windows 7 Enterprise with Office 2010 Plus and Windows Intune, all purchased on a subscription basis.
- Configuration of Windows Intune to provide an integrated Cloud-based PC management for anti-virus/spam, patch management, remote support.
- Configuration of Blackberry smartphones for mobile access to emails and calendars.
- Provide service desk and support for complete IT and communications infrastructure.
Benefits
With the new cloud-based technology, employees now have the latest software on their computers, along with advanced security and support when they need it. They also have access to email, diaries, contacts, and company documents wherever they work. As a result, staff are more productive and managers have peace of mind.
Because the company gets all of its IT services from the cloud, it now has the advantage of fixed, predictable monthly costs. In addition, it has gained enterprise-level availability and reliability, well-managed computers, and the confidence that its data is secure in Microsoft data centres.
The project has met one of the company’s key strategic objectives. It can now focus its management, employee resources, and capital wholly on its core business activities, rather than being distracted by running its IT in-house.
Bill Evans, Managing Director, D2E International, says: “The move to the cloud has given us an enterprise IT business solution with guaranteed service levels."
company name
D2E International
Industry
Building Management Consultancy
Country
United Kingdom
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