Support Services

Pygmalion offers extensive experience of providing high quality IT support services based on Microsoft technologies. 

Headquartered in London we have provided IT support services to businesses in professional and business services; design agencies; financial services.

We can provide a range of support services based on ITIL service management best practices. To Include:

• Help /Service desk
• Maintenance and support for IT infrastructure / PC Management /Desktop / Security / Patch Management

One of the over-riding principles is to provide high quality services utilising highly qualified and committed people, superior processes and technology /tools. To ensure IT and communications solutions and the people that use them are supported to achieve maximum operating efficiency and minimal down-time.

ITIL Best Practice Processes for Service Management

Pygmalion utilises ITIL (IT Infrastructure Library) best practice processes for Service Management. All our support and maintenance service offerings are based on ITIL guidelines and processes where appropriate. Relevant staffs are ITIL certified.

Support Service Offerings

Customised to meet requirements and budgets
Pygmalion offers a range of Support Packages and Services which can be customised to meet the client’s requirements, SLA’s (Service Level agreements) and budgets.

Full Range of Support Services

1^s Line Support and Service Desk - Provide single point of contact’ for registering issues and incidents; high-level fault-finding and diagnostics; advice and information on other support contracts,

2^{nd &} 3^rd  Line support - Provide subject matter expertise; technical /low level fault-finding and diagnostics; problem analysis

Remote Dial-in Support - utilising LogMeIn remote support service.  This allows Pygmalion personnel to remotely access the user’s laptop/PC to perform maintenance and support tasks. It requires that the user has internet access.

On-site Call-out support - Pygmalion will attempt to resolve all Support Incidents remotely by telephone assisted by, if available, Remote Dial-in Support.  If this does not resolve the incident, then the client will be given the option to initiate On-site Call-out Support.

Complete ITC (IT & Communications) Support Packages
Complete support packages for a scoped system that can include IT infrastructure, communications, and application software.   Providing a ‘single point of contact’ Service Desk with 1st/2nd/3rd Line support, and fault-finding and diagnostics on a holistic level.

Microsoft Cloud Services – Office 365 Support
Pygmalion has been working with Microsoft Cloud Services and its online productivity suites since their first release in the UK in 2009, and we have implemented many IT support contracts for a range of business types and sizes.

Cloud based PC Management using Windows Intune 
Pygmalion also offers a service to install Windows Intune.  In brief, Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services delivering management and security capabilities through a single Web-based console. 

Server Monitoring using Microsoft SCOM (System Center Operations Manager)Pygmalion offers a service to install SCOM, which in brief, offers enhanced monitoring and diagnostics of Microsoft server applications and operating systems.

Support Contract Charges
Pygmalion is able to offer a variety of charging models to suit the client’s requirements and budgets. 

One popular charging model is whereby companies pay for support on a ‘pay for use’ basis, with a minimum monthly /quarterly core support charge.